Traditional Thai Yacht Blue Dragon snorkeling trips around Samui

Ko Samui Boat Charter Refund & Cancellation Policy


Ko Samui Boat Charter Refund and Cancellation Policy attempts to accommodate our guest as much as possible and we charge only minimal fee in case of cancellation in accordance with the following guideline.

A FULL REFUND will be issued to the guest in the following circumstances:
In the case where cancellation has been made by Ko Samui Boat Charter due to weather condition as explained below or for any other reason.

WEATHER CONDITIONS: If the weather on the day of your booked tour prevents us from having a safe and enjoyable experience you will be informed that the trip is cancelled or of the need to change your tour to another day. Please note that in the event of light rain without strong winds or big waves we will NOT cancel the tour; as it does not prevent us from having an enjoyable and safe experience.

Exclusive to private tours and boat charter, any cancelation after booking or in the event of a guest being absent at the scheduled start time of the tour; NO refund of deposit paid will be issued to the guest.

Please note that the above guidelines are what you should expect as worst case scenario. Ko Samui Boat Charter will do everything possible to keep cancellation / amendment costs to a minimum. Each cancellation case will be individually evaluated by our European management team to determine if there were any conditions that will warrant refund.


Terms and Condition


Pricing:
In order to get our early booking rate booking must be completed online minimum of 3 days in advance and deposit paid online.
Guests that select to make reservation online but pay deposit in cash or by providing Visa or Mastercard credit card number will be charge additional non-refundable service fee of 200 THB per booking.
Balance due for the tours will be due on the morning of your tour in cash (Thai Baht) as we do not support credit card payment onsite.

Tours and Service offered
Ko Samui Boat Charter operates some of the tours on the website as well as offer tours operated by other companies. When Ko Samui Boat Charter offer tours operated by another company that is not part of Ko Samui Boat Charter code share group, tour name will indicate the operator on our website as well as on tour voucher issued. If guest select to book a tour that is not operated by Ko Samui Boat Charter any complaint, request for refund and such should be directed to the operator as tour Koh Samui role will be limited to an online agent!

In an event that guest have complaint for tour booked that is not operated by us, Tour Koh Samui will contact the operator on behalf of the guest with request for compensation of damages, and request for refund only after guest acknowledge Ko Samui Boat Charter roll in such booking as merely and nothing else or more than an online booking agent.

Ko Samui Boat Charter Travel's Liability
Own performance. As a careful business, Ko Samui Boat Charter is responsible for:

  • Preparation of the trip;
  • Accuracy of description of travel offerings displayed on the Website. Ko Samui Boat Charter is not responsible for information not published by us, including information published in local, hotel or other brochures;
  • Implementation of the travel contract. Ko Samui Boat Charter is not responsible for shortcomings in arrangements brokered by parties other than Ko Samui Boat Charter.

Limitation of Liability
Contractual limitation of liability: Ko Samui Boat Charter, its officers, employees, agents, and contractors are not responsible or liable for any injury, loss, accident, damage, delay, omission, irregularity or nonperformance occurring in connection with these arrangements. The client understands and accepts all risks associated with any and all activities, including both land based and water activities, car travel, swimming, snorkeling, scuba diving, and boating. Guests acting irresponsibly can have an adverse impact on their fellow guests. As a result, we will not tolerate unsafe, illegal, or irresponsible behavior.

Insurance
The prices on the Website do not include travel insurance. The Customer is therefore advised to take out insurance that covers the consequences of certain cases of cancellation and an additional policy that provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. It is the Customer’s responsibility to ensure any insurance policy taken out is adequate to cover their requirements.

Tour schedule is subject to change without any prior notice in accordance with weather conditions for your safety. If Ko Samui Boat Charter knows in advance that the weather on the day you would like to go on the tour most likely will prevent us from completed the tour as schedule, we will advise you as soon as we know and let you decide if you like to go on the tour, change the trip to another day, or cancel the trip for a full refund. Ko Samui Boat Charter cannot be held responsible for adverse unforeseen weather conditions, involving rough seas and poor visibility.

This web page was last updated on: 11.06.2014  @ 2014 Ko Samui Boat Charter